Hi I have the same problem -- PLEASE HELP!
I paid, asks me to call customer service if i don´t have a DE passport/ID.
I call Customer Service automated voice that asks me for a customer number but VOILA -- I DON`T HAVE A KUNDENNUMMER OF COURSE....
I really hope someone helps soon because this is frankly ridiculous!
I actually got in touch with customer support for age verification. The operator told me my info doesn't even exist in the system and that I should make another account from a different email address.
So, I made the second account but, naturally, same thing...
I'm left with two authorised PP payments and no ticket.
Nice one sky
IT GETS BETTER -- THEY OFFER A NEW NUMBER BUT IT DOESNT WORK!!!!
At least i have a customer number now...i actually have 2 now.
WHAT A JOKE
Sky Ticket is just for big girls and boys. Is that you? We have to make sure that minors do not book a ticket without parental consent. Unfortunately we could not verify your age automatically.
Please take your identity card or passport with you and click on the link. You will need some additional data, it only takes 2-3 minutes.
It does not work? Simply copy the link from the button and paste it into the address bar of your browser.
Then it starts with your new ticket ... Have fun!
- The confirmation link is only valid for three days. If the three days are over, just click on the button and you will get a new e-mail.
- If you do not have a German identity card or passport, please call us on 01806 123 400 400 (€ 0.20 / call from the German landline, max € 0.60 / call from the mobile network). We will then send you the necessary documents for a PostIdent procedure.
Your Sky Ticket Team